Creating an account on our site is fairly easy. Click on button and click on "SIGN UP NOW!". You will need to enter you First Name, Last Name, Email Address and a Password. We will ask you to verify if you are a robot or not simply because we think robots will not be interested in our products (and for security of course).

We're sorry to see you go.

To delete an account, please contact us and we will reply confirming deletion at the earliest.

If there is anything that we can do to change your mind, we are here to listen.

All your personal data will be erased but we are obliged by law to keep transaction data.

Well, this happens quite often!

Please proceed to the login button and press the "Forgot Your Password?" link. You will then be redirected to another page where you will be requested to enter your email. Once you press Submit, please check your mailbox.

It may sometimes be difficult to cancel an order as upon confirming your order, a process is triggered in different departments to fullfil it in the shortest time possible. We'd love to hear from you the reason for which you want to cancel. Contact us and our support team will assist in any way possible. 

All prices are inclusive of VAT.

We're sorry that you have an issue with your order. Please do contact us so that we can track your order.

Yes of course. We appreciate that with online orders, you may sometimes be disappointed with the product received, either due to size or maybe just because it looked different online. 

To complete the return process, please fill in this form and send it together with the products. 

Please refer to our terms and conditions for our returns policy in which we explain any charges that we may charge if applicable.

In order to protect your information when mailing this back to us, please following the "Folding Guideline" which explain how best to fold the form to protect the content. 

At this point in time we only accept online payments via credit card or using your PayPal account.

Both our card payment gateway (APCOPAY) and PayPal are PCI DSS Certified.

The Payment Card Industry Data Security Standard (PCI DSS) is a standard mandated by the card schemes to increase controls on cardholder data to reduce the risk of fraud. It applies to small businesses as well as larger service providers including PayPal.

Keeping card payments secure is important for all businesses and their customers.

Yes. We supply you with goods from our own brands operated by the group.

Yes. The pricing data feeds off the same backend systems. So a price change applied within the shop will be effected on our site too. There may be a case where promotions vary from the shop to our online shop. 

All the more reason to visit us more frequently!

We do out utmost to ensure that the product is sent out in perfect condition. Unfortunately some items get damaged along the way. Please contact us asap so that we can replace your product. 

We are sorry to hear that you missed out on a product that you liked. Please do contact us with some information and we will try to assist as best we can.

We only deliver to Malta & Gozo for the time being however you can contact us should you require further information.

Shipping is free when spending €25 or more. For purchases, below €25 a €5 delivery charge is automatically added to your bill at checkout.

We are working hard on getting this done. In the meantime, please feel free to contact us for any queries about your order.

Security is one of the things that we at Retail International Group understand very well. We have chosen to use a leading platform (Shopify) to ensure that all our customer data is in good hands. We process data with great care and only hold data necessary to process your order unless you opted to also receive marketing material.

In the worst case scenario that anything happens to your data, we will do out utmost to inform you at the earliest possible. 

For further information about our security policies, please refer to our Security and Privacy policies.

We are sorry to hear that you are disappointed in any way or another. Please either fill out the following form and send it to us, or complete the electronic version here.